Terms & Conditions:

1. Introduction

Welcome to TrackEars.com. By accessing and using our services, you agree to comply with the following terms and conditions. Please read them carefully before making any bookings.

2. Booking and Payment

All bookings must be made through our website. Payment is required at the time of booking to secure your time slot. Once a booking is confirmed, you will receive a confirmation email with instructions on how to upload your files.

3. Services and Timelines

We offer a variety of audio services, each with a dedicated time slot for scheduling purposes:

-Mixing and Mastering Package: 8-hour time slot

-Mastering Service: 1-hour time slot

While these time slots are for scheduling purposes, we commit to dedicating as much time and attention as needed to ensure high-quality results. Timelines for first edits are typically within 48 hours, with revisions completed within 24 hours.

4. Revisions

Our services include a specified number of revisions. Additional revisions beyond the included amount may incur extra charges.

5. Refunds and Cancellations

All sales are final. We do not offer refunds once work has commenced. This policy helps us maintain our commitment to high-quality service and manage our schedule effectively. In the event of a cancellation by the client, the payment will not be refunded.

6. Chargebacks

By booking our services, you agree not to initiate any chargebacks for services rendered. We reserve the right to dispute any chargebacks and provide proof of completed work and the agreed-upon terms.

7. Custom Packages

For larger projects or custom packages, please contact us directly. Custom packages will be subject to their own terms as agreed upon in writing.

8. Liability

TrackEars.com is not liable for any damages or losses resulting from the use of our services. Our liability is limited to the amount paid for the service in question.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

10. Contact Information

For any questions or concerns regarding these terms, please contact us at [email protected].

Privacy Policy:

1. Introduction

TrackEars.com is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information.

2. Information Collection

We collect personal information when you book our services, including your name, email, phone number, and payment details. We also collect information about your project to provide the best possible service.

3. Use of Information

We use your information to:

-Process your bookings and payments

-Communicate with you regarding your project

-Improve our services and customer experience

4. Data Security

We implement various security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services (e.g., payment processing).

6. Cookies

Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings.

7. Changes to Privacy Policy

We reserve the right to update this privacy policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Information

For any questions or concerns regarding this privacy policy, please contact us at [email protected].